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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Trish Wuerfele

Trish Wuerfele

April 11, 2025

5  out of  5
rating by Trish Wuerfele
"I highly recommend Houston Richards he has the best rates on all insurance. His staff is amazing, Julie is EGGcellent to work with always very patient with my emails of questions!"
We responded:
"Trish, thank you for you very kind review. We sure think Julie is EGGcellent too ;) We appreciate you very much!"
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Richard Stewart

April 9, 2025

5  out of  5
rating by Richard Stewart
"I have always had a great experience with the help I get from Colbi she's always polite always answers the phone with an awesome attitude makes me feel very important and has always been a great help with my need(s)"
We responded:
"Richard, Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Colbi has consistently provided you with excellent service and support. Your kind words motivate us to continue delivering the best experience possible. If you need anything else, please don't hesitate to reach out!"
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McKenzie Pruett

April 7, 2025

5  out of  5
rating by McKenzie Pruett
"The BEST insurance experience when it comes to dealing with Houston Richards State Farm. My rate with my previous insurance raised hundreds per month. I instantly reached out to Houston and he beat every single rate out there. I highly recommend getting a quote from them and seeing what he can save you. They made switching seamless, too!"
We responded:
"McKenzie, thank you for this very kind review. I am so glad we were able to help you and provide you with a seamless experience. Thank you for your recommendation! We appreciate you!"
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Chelsea Brown

April 4, 2025

5  out of  5
rating by Chelsea Brown
"At Houston Richards State Farm they provide EGGcellent service! They are fast, friendly and willing to go out of their way to take care of all your insurance needs!"
We responded:
"Chelsea, thank you for your review! Always happy to hear when you have an EGG-cellent experience with our team! We appreciate you!"
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kathy rose

April 3, 2025

5  out of  5
rating by kathy rose
"They have always treated us well . Thank you all for doing with your customers. I gave a 4 befor but in the last year you are always striving to help out your customers..."
We responded:
"Kathy, thank you for your review! We appreciate you!"
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JAMIE RISTOV

April 2, 2025

5  out of  5
rating by JAMIE RISTOV
"EGGcellent! 🐣🐇"
We responded:
"Thank you so much, Jamie!! "
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James Harlow

April 2, 2025

5  out of  5
rating by James Harlow
"Julie"
We responded:
"Thank you for the 5 star rating, James!"
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Makayla Barger

April 1, 2025

5  out of  5
rating by Makayla Barger
"Switched to Houston Richards State Farm about a year ago. They have been great to work with! Highly recommend asking for a quote!"
We responded:
"Hi Makayla, Thank you for your wonderful review! We're so glad to hear that your experience with Houston Richards State Farm has been great since you made the switch. We appreciate your recommendation and are always here to help with any quotes or questions you may have. Welcome to the family!"
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Stephanie Greenwood

April 1, 2025

5  out of  5
rating by Stephanie Greenwood
"Anytime I have ANY questions, they are always there to help me get them answered! Everyone is so friendly and they are always willing to help. Everything they do within the community is always amazing as well! Definitely recommend Houston Richards State Farm!! They have EGGcellent customer customer service and always go above and beyond for their "family"."
We responded:
"Stephanie, Thank you for your fantastic review! We're so glad to hear that our team has been there for you whenever you have questions. It’s wonderful to know you appreciate our friendly service and commitment to the community. We take pride in treating our insureds like family, and your recommendation means the world to us! If you ever need anything else, don’t hesitate to reach out."
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heather mcleod

April 1, 2025

5  out of  5
rating by heather mcleod
"I have never had such top notch insurance. The Houston Richard’s office has always went above and been for my family. Questions are always answered and their staff is EGGcellent! Tell them Heather Thorp sent you !"
We responded:
"Hi Heather, Thank you so much for your kind words and for taking the time to leave us such a kind review! We’re thrilled to hear that you and your family have had such a positive experience with our office. Our team is dedicated to providing top-notch service, and it’s wonderful to know that their efforts have made a difference for you. We truly appreciate your recommendation and look forward to continuing to assist you!"
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Carrington Young

April 1, 2025

5  out of  5
rating by Carrington Young
"Amazing insurance office! They make you feel so at home and comfortable. Houston Richards truly goes above and beyond for its clients, even from the moment you walk in the door! Definitely recommend them. EGGcellent service all around!"
We responded:
"Carrington, Thank you so much for your kind words! We're thrilled to hear that you felt at home and comfortable during your visit. Our team strives to provide exceptional service, and it's wonderful to know that Houston Richards State Farm made a positive impression on you. We truly appreciate your recommendation and look forward to serving you again in the future!"
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Bill johnson

March 28, 2025

5  out of  5
rating by Bill johnson
"Very helpful and courteous"
We responded:
"Thank you for your wonderful review! We're so glad to hear that you found our team helpful and courteous. Your satisfaction is our top priority, and we appreciate your support! We look forward to serving you again soon!"
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Valet Trash

March 27, 2025

5  out of  5
rating by Valet Trash
"Amazing people, amazing experiences, highly Recommend"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with us. Your recommendation means the world to us, and we look forward to working with you more! Thank you!"
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Mike H

March 25, 2025

5  out of  5
rating by Mike H
"I've had insurance through them for awhile now and I highly recommend them if you are looking for something new!"
We responded:
"Thank you so much for your kind words, Mike! We're thrilled to hear that you've had a positive experience with our insurance services. Your recommendation means a lot to us, and we're here to help anyone looking for new options. If you ever have any questions or need assistance, feel free to reach out. We appreciate your support!!"
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Donald Blakeman

March 24, 2025

5  out of  5
rating by Donald Blakeman
"The staff is always helpful and courteous."
We responded:
"Thank you for the kind words and positive review! We are thankful for your support and trust. "
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Sam George

March 20, 2025

5  out of  5
rating by Sam George
"A very pleasant and helpful group!"
We responded:
"Sam, Thank you for your wonderful review! We're so glad to hear that you found our team to be pleasant and helpful. We strive to provide the best support possible, and your feedback truly motivates us. If you ever need assistance or have any questions, please don’t hesitate to reach out. We’re here to help!"
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Jocelyn Boyd

March 19, 2025

5  out of  5
rating by Jocelyn Boyd
"⭐⭐⭐⭐⭐ I can’t say enough about the outstanding service from Houston Richards State Farm Agency and their staff. Their professionalism and work ethic are truly top-notch. Every interaction I’ve had with them has been seamless, and they consistently handle business with efficiency and care. Whether it’s answering questions, providing clear guidance, or completing tasks promptly, they always exceed expectations. I highly recommend this agency to anyone seeking reliable and thorough insurance support."
We responded:
"Thank you so much for your kind words and for taking the time to leave us such a fantastic review! We are thrilled to hear that you’ve had a positive experience with our team at Houston Richards State Farm Agency. Providing outstanding service and support to our clients is a priority, and it’s wonderful to know that we’ve met your expectations. Your recommendation means a lot to us, and we look forward to continuing to assist you with all your insurance needs."
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Michael Paul Jr.

March 18, 2025

5  out of  5
rating by Michael Paul Jr.
"Julie is awesome."
We responded:
"Julie is great! Thanks for leaving Julie and our office a 5 star rating and review!"
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Newton Record

March 13, 2025

5  out of  5
rating by Newton Record
"Very knowledgeable and polite. Excellent customer service experience. Thank you."
We responded:
"Hi Newton, Thank you so much for your kind words! We're delighted to hear that you had an excellent customer service experience and found our team knowledgeable and polite. Your feedback means a lot to us, and we look forward to assisting you again in the future!"
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nicholas koster

March 13, 2025

5  out of  5
rating by nicholas koster
"Got a policy change with Julie Westhefer, it was quick and easy! Thanks very much"
We responded:
"Thank you for taking the time to leave us a review! We're thrilled to hear that Julie was able to assist you with your policy change quickly and easily. We appreciate your feedback and look forward to serving you again in the future!"
Profile photo of Melissa Henry

Melissa Henry

March 11, 2025

5  out of  5
rating by Melissa Henry
"Friday afternoon on 03/07/2025, my husband and I went were out looking for a new insurance company, (fyi I liked our last agent, just to expensive to stay) the staff inside the office was just so friendly, and that stuck with us. I am so grateful for Ashlee, we were looking for a new insurance for our car and home, and she helped us , we were looking around and because of her sweet personality , and the staffs friendliness and helping us save money on our home and vehicle insurance we chose Houston Richards -State Farm Insurance. Thank you Ashlee you are not only super sweet, and friendly, you weren't pushy and not allot of insurance companies care, but we felt like you did."
We responded:
"Melissa, Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with Ashlee and our team. Providing friendly and helpful service is a priority, and it’s great to know that we could assist you in finding the right insurance solutions for your car and home. We truly appreciate your kind words and are delighted that you chose Houston Richards - State Farm Insurance. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Welcome to the family!"
Profile photo of Sheryl Gilbert

Sheryl Gilbert

March 7, 2025

5  out of  5
rating by Sheryl Gilbert
"Julie is always very pleasant and helpful when I call great customer service. Thank you"
We responded:
"Hi Sheryl! We want to thank you for the 5-star rating and review for Julie. We are very thankful for your trust in us and support. "
Profile photo of Jerry Lynch

Jerry Lynch

March 7, 2025

5  out of  5
rating by Jerry Lynch
"Julie helped me solve my issue great customer service"
We responded:
"Thank you for the review, Jerry! So glad to hear that our customer service is great, and Julie was able to help you! We appreciate you!"
Profile photo of Sierra F

Sierra F

March 6, 2025

5  out of  5
rating by Sierra F
"Kaylie was very helpful and got me what I need in less than 5 minutes!"
We responded:
"I am so glad Kaylie was able to help you out today! We are so thankful for you and your trust in us. "
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Randy Stout

March 5, 2025

5  out of  5
rating by Randy Stout
"Gteat customer service! Colbi is very friendly, helpful and knowledgeable!"
We responded:
"Randy- thank you for taking the time to leave our office 5 star rating and kind words for Colbi. We will be sure to share them with her. We appreciate you!"