State Farm® Insurance Agent Houston Richards
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Newton Record
March 13, 2025
"Very knowledgeable and polite. Excellent customer service experience. Thank you."
"Hi Newton, Thank you so much for your kind words! We're delighted to hear that you had an excellent customer service experience and found our team knowledgeable and polite. Your feedback means a lot to us, and we look forward to assisting you again in the future!"
nicholas koster
March 13, 2025
"Got a policy change with Julie Westhefer, it was quick and easy! Thanks very much"
"Thank you for taking the time to leave us a review! We're thrilled to hear that Julie was able to assist you with your policy change quickly and easily. We appreciate your feedback and look forward to serving you again in the future!"
Melissa Henry
March 11, 2025
"Friday afternoon on 03/07/2025, my husband and I went were out looking for a new insurance company, (fyi I liked our last agent, just to expensive to stay) the staff inside the office was just so friendly, and that stuck with us. I am so grateful for Ashlee, we were looking for a new insurance for our car and home, and she helped us , we were looking around and because of her sweet personality , and the staffs friendliness and helping us save money on our home and vehicle insurance we chose Houston Richards -State Farm Insurance. Thank you Ashlee you are not only super sweet, and friendly, you weren't pushy and not allot of insurance companies care, but we felt like you did."
Sheryl Gilbert
March 7, 2025
"Julie is always very pleasant and helpful when I call great customer service. Thank you"
"Hi Sheryl! We want to thank you for the 5-star rating and review for Julie. We are very thankful for your trust in us and support. "
Jerry Lynch
March 7, 2025
"Julie helped me solve my issue great customer service"
"Thank you for the review, Jerry! So glad to hear that our customer service is great, and Julie was able to help you! We appreciate you!"
Sierra F
March 6, 2025
"Kaylie was very helpful and got me what I need in less than 5 minutes!"
"I am so glad Kaylie was able to help you out today! We are so thankful for you and your trust in us. "
Randy Stout
March 5, 2025
"Gteat customer service! Colbi is very friendly, helpful and knowledgeable!"
"Randy- thank you for taking the time to leave our office 5 star rating and kind words for Colbi. We will be sure to share them with her. We appreciate you!"
cyborg4th
February 28, 2025
"We've been with Houston at State Farm for so long! Everyone is always so nice, I really appreciate Kaylie for being so helpful today! Definitely made my day, thank you so much Kaylie!❤️"
"Abby - Thank you so much for your kind words and for being a loyal customer with our office. We are thrilled to hear about your positive experience and that Kaylie was able to make your day with her helpfulness. Your appreciation means a lot to us, and we will be sure to pass along your gratitude to Kaylie. Thank you for your continued trust and support!"
Stephanie Nigro
February 24, 2025
"Great experience very helpful with all my questions...colbi"
"Stephanie, Thank you for your review! We will be sure to share your kind words with Colbi!"
john twite
February 24, 2025
"Colbi"
"Hi John! Thank you for taking time out of your day to leave Colbi a 5 star rating. We are so thankful for you. "
Bryan Lombard
February 20, 2025
"Friendly and helpful"
"Thank you for the kind words, Bryan! "
kailey silvey
February 20, 2025
"Houston Richards has been a great help anytime I need it, always quick to respond and get me sorted out with any issues! Thank you"
"Hey Kailey! It is our pleasure to assist you! We are so thankful for your trust in us and your continued support. "
Rhonda Hughes
February 19, 2025
"Prompt, professional and courteous!"
"Rhonda, thank you for the kind words. We sure do appreciate you taking the time to leave this review. It is always lovely working with you. Thank you!"
Agent Liset
February 18, 2025
"not ethical this agent did not pay me and or my commissions, will investigate this further with the labor department I have been sick and haven't been able to do so. ladies and gentlemen below is a pathetic response to someone who is trying to weasel their way how to find how not to pay someone and use power to not pay their employees. Its okay you obviously need the money more than I do. Karma takes care of every situation :)"
"Hello! We are wising you well and a speedy recovery. We take all concerns seriously and strive to ensure fair and accurate compensation for our team members. However, we want to clarify that salary and commission payments are based on meeting employment requirements, which includes attendance and accurate time keeping. Unfortunately, in this case, excessive missed time and falsified time records led to a violation of company policies which impacted eligibility. If you have any further questions or would like to discuss this mater privately, please feel free to reach out to us. We are happy to help with any necessary clarification. Thank you!"
Andrew Johnson
February 18, 2025
"Kaylie did great in helping me with my needs today!!"
"Andrew, we are so glad that Kaylie was able to assist you today. Thank for you for your continued business and trust in our agency. "
colin bell
February 17, 2025
"Julie is the best."
"Thank you for the 5 star rating and review, Colin! We thank you for trusting us with your insurance!"
Debbie Shrout
February 13, 2025
"Julie was extremely helpful with a friendly uplifting voice"
"Debbie, thank you for this amazing review. I will be sure to share your kind words with Julie! "
Lake Carlson
February 13, 2025
"Houston has always taken care of any of my needs! Saved me tons of money and gave me better coverage with a lower deductible when I switched from American family. I wont go anywhere else for insurance and neither will my family since I got them all to switch! All of the staff that work with Houston are very SWEET!,knowledgeable and attentive! Couldn't imagine an easier experience."
"Thank you, Lake! I've appreciated our relationship over the years! I'm glad that we were able to get you taken care of and thank you for all of the referrals! "
John Raper
February 12, 2025
"Julie was the best experience I’ve had in a long time"
"John - Thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that Julie provided you with such a positive experience. We appreciate your continued business and trust in us with your insurance needs! "
Katie O'Dell
February 11, 2025
"Ashlee & Julie at Houston Richards Agency are both super helpful and handle my questions and policy changes so quickly. They make navigating thru all the insurance stuff easy! And my coverage is great. Highly Recommend Houston & his team!"
"Katie!! Thank you so much for your kind words and for taking the time to leave such a positive review! We are thrilled to hear that Ashlee and Julie have been able to assist you promptly and make navigating through your insurance needs easier. Providing great coverage and excellent service is our a priority, and we are delighted to know that you highly recommend us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you!"
Timmy Turner
February 10, 2025
"Julie was awesome this morning. She exceeded my expectations and saved my day. Your lucky to have her"
"Thank you so much for your wonderful review! We are delighted to hear that Julie was able to exceed your expectations and save your day. We truly value having her on our team and are grateful for your kind words. If you need any further assistance, please don't hesitate to reach out."
darryl griffin
February 10, 2025
"Colbi, as always, was a tremendous help in taking care of an issue that needed solved."
"Darryl, thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that Colbi was able to assist you effectively. Your satisfaction is our top priority, and it's wonderful to know that Colbi consistently provides the excellent service you deserve. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
Anna S
February 10, 2025
"Kaylie was extremely helpful and knowledgeable! Great customer service, I will 100% be recommending this office!"
"Thank you so much for your kind words, Anna! We are thrilled to hear that Kaylie was able to provide you with excellent service. Your recommendation means a lot to us, and we look forward to continuing to meet your needs. If you ever have any questions or need further assistance, please don't hesitate to reach out. Have a wonderful day!"
Marcia Silvera
February 10, 2025
"Julie was very helpful today!"
"Hi Marcia! Thank you for the great rating and kind words. I will be sure to share with Julie. We are so thankful for you!"
Sheila Almendras
February 10, 2025
"Nice people. I just pay my bill today thanks ms Colbi.."
"Sheila, thank you for the 5 star rating! We appreciate you!"